At Gujarat Resort Jaisalmer, we understand that travel plans may change. To ensure a smooth and transparent booking experience, please review our cancellation and refund policy below.
1. Cancellation Policy
- More than 7 days before check-in: Receive a 100% refund of the booking amount, excluding any applicable payment gateway or transaction charges.
- 3 to 7 days before check-in: 50% of the total booking amount will be refunded.
- Less than 3 days before check-in: No refund will be applicable.
- No-show or early check-out: No refund will be provided.
2. Refund Process
Eligible refunds will be processed within 7–10 business days and credited to the original payment method used during booking.
3. Force Majeure
Gujarat Resort Jaisalmer shall not be held responsible for cancellations or service disruptions caused by circumstances beyond our control, including natural disasters, extreme weather, government restrictions, strikes, or other unforeseen events. In such situations, we will make every reasonable effort to offer alternative travel dates or a partial refund, subject to management discretion.
4. Booking Modifications
Guests may request a change of booking dates, subject to availability and approval. Modification requests should be made at least 5 days before the scheduled check-in date.
5. Contact Us
For any questions regarding cancellations, refunds, or booking modifications, please get in touch with us:
Phone: +91 9099229089
Email: gujaratresortjaisalmer@gmail.com
Address: Gujarat Resort Jaisalmer, Sam Sand Dunes, Jaisalmer – 345001, Rajasthan, India.